This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website http://www.cahilldavispublishing.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please accept these terms and conditions in the manner indicated on our site when prompted if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
Information about us
We operate the website http://www.cahilldavispublishing.co.uk Our main address is 3 Back Lane, Reading, Berkshire, RG7 5NF
By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
How the contract is formed between you and us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, following payment, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Order Completed Confirmation). The contract between us (Contract) will only be formed when we send you the Order Completion Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Order Completion Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation. If your Order contains pre-order titles these items will be dispatched as soon as reasonably possible, after the products have arrived in stock. If your order contains a mixture of in stock and pre-order items, the order will be dispatched separately. The in stock items will be dispatched first, pre-orders will be dispatched after the publication date of the pre-order book.
If you think your order is delayed or has not arrived in a timely manner (please allow up to 28 days) please contact us on email@example.com . If you message us via DM on any social media site it is likely we will not see it. Please allow 48 hours for us to answer queries sent through this email address.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
We offer a refund to customers within 14 days of delivery of your goods. You will need to notify us within the 14 days that you want to return your purchase for a refund. You will then have another 14 days to return the goods once you’ve told us you wish to return them.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Due to the immediate delivery of files, digital goods are exempt from being returned, specifically:
- Gift cards
- Downloadable products (i.e. ebooks, audiobooks)
There are certain situations where only partial refunds may be granted:
- Books with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Your refund will include an amount to cover the least expensive delivery option we offer to your location, unless your order included free delivery. In this case, no additional refund will be given as no postage was paid by the customer.
How we process refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check with your bank or credit card company again. Payments can sometimes be pending before they show as a credit on your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Please make sure to include your order number.
Physical goods bought at sale price are only eligible to be returned for a credit note.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Cahill Davis Publishing, 3 Back Lane, Reading, Berkshire, RG7 5NF. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Exchanges will be sent via the least expensive delivery option we offer to your location, other shipping methods are used at our discretion.
We are only able to accept returns from the original purchaser. If you received an item from us as a gift, you will need to ask the original purchaser to complete the refund.
To return your product, you should mail your product to: Cahill Davis Publishing, 3 Back Lane, Reading, Berkshire, RG7 5NF.
You will be responsible for paying for your own shipping costs for returning your item to us. Return shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. In the event of a return not reaching us, valid proof of postage will be required before we process your refund.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law and jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Collecting Personal Information
We may collect, store and use the following kinds of personal information:
- information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
- information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
- information that you provide to us when using the services on our website, or that is generated in the course of the use of those services;
- information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website;
- information contained in or relating to any communications that you send to us or send through our website;
- any other personal information that you choose to send to us.
- Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
Using Your Personal Information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to:
- administer our website and business;
- personalise our website for you;
- enable your use of the services available on our website;
- send you goods purchased through our website;
- supply to you services purchased through our website;
- send statements, invoices and payment reminders to you, and collect payments from you;
- send you non-marketing commercial communications;
- send you email notifications that you have specifically requested;
- send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
- send you marketing communications relating to our business which we think may be of interest to you, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
- provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
- deal with enquiries and complaints made by or about you relating to our website;
- keep our website secure and prevent fraud;
- verify compliance with the terms and conditions governing the use of our website.
If you submit personal information for publication on our website, we will use that information in accordance with the licence you grant to us.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
Disclosing Personal Information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
- to the extent that we are required to do so by law;
- in connection with any ongoing or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.
Retaining Personal Information
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
- to the extent that we are required to do so by law;
- if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of Your Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.